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Senior Manager, Legal Billing Operations

Multiple Cities, US

Employment Type: Permanent Position Function: Accounting / Finance Job Number: 16793356

Job Description

About Our Client

Our client is a bold, exceptional, and collaborative global law firm that views its people as the "backbone, heart, and soul" of the organization. They are committed to providing a supportive environment where business professionals can engage in meaningful work and achieve significant career growth.

The Opportunity

This is a high-visibility leadership role reporting directly to the Senior Director of Revenue. Unlike a traditional billing role, this is an operational leadership position responsible for managing multiple teams and driving performance metrics within the firm's billing function. You will have direct exposure to senior and executive-level leadership while overseeing the daily operations of multiple Client Account teams.

The Location

This position offers a hybrid work schedule and can be based in any of the firm s US office locations.

What You Will Do

  • Manage and provide leadership to a team of business professionals, specifically overseeing 3 4 managers who lead their own billing teams.
  • Monitor daily operations to ensure managerial workloads and biller-level assignments are completed timely and meet attorney and client expectations.
  • Continually track and analyze performance metrics for multiple billing teams, making operational adjustments as needed to ensure standards are exceeded.
  • Analyze current business processes and billing book assignments to recommend and implement more effective workflows and balanced workloads.
  • Ensure managerial staff receive the training, mentoring, and coaching necessary to meet the firm s billing and business objectives.
  • Act as a subject-matter expert for a group of managers, responding to process escalations and collaborating with other departments to develop best practices.

90-Day Success Roadmap

  • First 30 Days: Immerse yourself in the firm's billing culture and current Aderant workflows; begin establishing relationships with the 3 4 reporting managers and the Senior Director of Revenue.
  • First 60 Days: Evaluate the current performance metrics of your assigned billing teams; identify immediate process gaps or workload imbalances within the billing book assignments.
  • First 90 Days: Begin implementing workflow improvements based on your analysis; establish a consistent coaching and professional development cadence for your managerial tier.

Who You Are

  • You have a minimum of 8 years of experience in a complex billing function within an AM Law 200 firm.
  • You have at least 2+ years of experience in second-tier management (managing other managers).
  • You have required experience with Aderant and e-Billing applications; experience with Business Intelligence software is highly preferred.
  • You possess advanced Excel skills and are comfortable charting large data sets to summarize trends and troubleshoot complex problems.
  • You hold a Bachelor s degree in Business, Finance, Accounting, or a related field (Master s preferred).

Why Join the Team?

This role offers a unique opportunity for an operational leader to move beyond individual billing tasks and into a strategic leadership position. With high visibility to executive leadership and the authority to drive process improvements across multiple teams, you will play a critical role in the financial success of a global legal leader

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About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Meet Your Recruiter

Amber Wishart
Director of Talent Acquisition

With over 12 years of dedicated experience in executive search and talent acquisition, Amber Wishart brings a wealth of expertise across diverse industries including Capital Equipment, Industrial, Financial Services, Consumer Packaged Goods, Information Technology, and Marketing. At Naviga Recruiting & Executive Search, Amber leads a team of Senior Recruiters while managing a portfolio of core clients, specializing in placing Vice President to C-suite executives across Finance, Accounting, Sales, Operations, and Marketing functions throughout North America.

Before joining Naviga, Amber honed her leadership and operational skills in a family-owned construction business, gaining invaluable insight into how strategic vision and hands-on leadership drive organizational success. This unique perspective shapes her approach to executive search, where she combines a proprietary talent pool and a comprehensive 5-step vetting process to deliver candidates who not only meet skill requirements but also align culturally and strategically with her clients’ long-term goals.

One of Amber’s standout accomplishments includes leading a confidential search for a Chief Marketing Officer at a global fintech company. This complex assignment required a strategic, discreet approach to attract top-tier passive candidates and successfully establish the company’s U.S. leadership presence.

Amber is passionate about maintaining a candidate-centric hiring experience in today’s competitive market, advising clients on the importance of presenting compelling, authentic opportunities to attract top talent. She embraces continuous learning by engaging deeply with candidates and clients alike, enabling her to provide strategic guidance that goes beyond traditional recruitment.

Known internally as the “Non-Ghosting Recruiter,” Amber prides herself on transparent, respectful communication and building strong, lasting relationships with both clients and candidates. Outside of work, she is actively involved in her local church and animal rescue efforts, and serves as Vice President of Membership for her local Toastmasters club, where she enjoys helping others grow their communication skills.

Amber also dedicates time to supporting U.S. Special Operations Forces transitioning to civilian careers, offering personalized guidance that leverages their leadership strengths in new professional opportunities.

Driven by authenticity, hard work, and a passion for meaningful connections, Amber embodies Naviga’s culture of high performance paired with genuine care, making her a trusted advisor and valued leader within the firm.

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