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Operations Manager

Tampa, FL 33629

Employment Type: Permanent Position Function: Operations Job Number: 16767299

Job Description

About Our Client

Our client is a premier independent insurance agency with a strong presence in the FL market. Representing over 20 reputable insurance providers, they specialize in personal and commercial insurance solutions, including home, auto, and business coverage. They are known for a "client-first" philosophy, acting as an expert advisor to ensure every client receives tailored coverage that matches their specific needs. With a legacy of professionalism, responsiveness, and integrity, they have built a reputation for helping families and businesses protect their greatest assets.

The Opportunity

This newly elevated leadership role has been created to strengthen day-to-day operations by adding critical middle management, improving production oversight, and driving greater accountability across the organization. The position will also implement stronger KPI tracking while freeing ownership to focus on long-term strategy and community growth, making this a high-impact opportunity to help shape the company s next phase of expansion.

What You Will Do

  • Process Management: Oversee the entire lifecycle of policy administration, including initial quoting, carrier comparison, binding, and renewals.
  • Agency Technology:Serve as the primary administrator for the Agency Management System (AMS), leveraging data and automation to improve team productivity.
  • Team Coordination:Manage and mentor the support staff (Advisors), ensuring clear communication and seamless handoffs between sales and service in the personal lines department.
  • Carrier Relations: Maintain and optimize relationships with over 20 carrier partners, staying current on products and underwriting guidelines.
  • Compliance & Reporting: Monitor agency performance metrics and KPIs.

Who You Are

Required:

  • 2+ years Florida insurance experience (minimum)
  • Strong personal lines (Home + Auto) knowledge
  • 220 license required
  • Deep understanding of Florida homeowners market

Preferred:

  • Prior team lead or supervisory experience
  • Strong attention to detail
  • Comfortable reviewing documentation & compliance
  • Able to hold others accountable
  • Balanced personality - approachable but firm
  • Strong communicator
  • Local market familiarity (Tampa Bay area)

The Ideal Candidate is a seasoned insurance operations leader who thrives in a fast-paced environment where managing multiple carrier relationships is the norm. They are someone who understands Florida insurance volatility and seeks to improve the business "machine" through process optimization and data-driven decision-making.

Why Join the Team?

This role offers the stability of a well-established firm combined with the impact of a key leadership role. You will have the authority to shape workflows and directly influence the growth and scalability of a locally owned, highly respected agency in a professional, hybrid work environment.

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About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Meet Your Recruiter

Brittany Struble
National Talent Acquisition Recruiter

Brittany Struble brings more than eight years of recruiting and executive search experience to Naviga, partnering with clients nationwide to deliver thoughtful, well-matched talent solutions across a wide range of industries. Her background spans Sales, Education, Financial Services, Legal, Construction, IT and Education with a functional focus on Leadership, C-Suite, Finance/CFO, and Administrative roles.

Brittany began her recruiting career in Special Education staffing on a national scale, where precision, empathy, and compliance were essential. She later joined AppleOne, a professional services staffing agency, where she supported clients throughout Florida, Georgia, New York, Hawaii, and beyond. This broad foundation allows her to approach every search with a well-rounded perspective and a deep understanding of both regional and national hiring dynamics.

At the core of Brittany’s approach is authenticity and transparency. She believes successful placements start with truly understanding a client’s business objectives and a candidate’s motivations, then aligning both sides with intention and care. By tailoring each search to the specific needs of the organization, Brittany focuses on creating placements that drive long-term success—not just short-term hires.

Throughout her career, Brittany has led several complex and rewarding searches, including a Controller role for a prestigious hospital group requiring specialized finance and healthcare expertise, and a Director of Operations search within the legal sector that demanded experience in legal operations and trust-related regulations. These engagements reinforced her belief that market knowledge, precision, and proactive communication are critical in today’s competitive hiring landscape.

Brittany sees one of the biggest challenges companies face in attracting top executive talent as understanding the market and the evolving priorities of today’s workforce. She helps clients overcome this by staying closely connected to candidates, monitoring market data, and continuously assessing how shifts in generational values and expectations influence hiring decisions.

What Brittany enjoys most about her role is the opportunity to create lasting, meaningful matches—helping organizations advance their initiatives while giving individuals the opportunity to grow, thrive, and feel fulfilled in their careers. She is a strong believer in continuous learning and accountability, approaching every search with curiosity and a commitment to excellence.

In addition to her recruiting work, Brittany has delivered presentations on generational dynamics in the workforce, helping organizations better understand how to position themselves to attract and retain talent across all age groups. She is also an active member of the Suncoast ALA and the Pasco Chamber of Commerce.

Outside of work, Brittany enjoys reading and writing, pursuits that reflect her thoughtful, reflective nature. She is deeply guided by the belief that every interaction leaves an echo, and she approaches her work and life with the intention of making a positive, lasting impact. Brittany has volunteered with soup kitchens across the five boroughs of New York, supported Feeding Tampa Bay, and contributed to various nonprofit organizations.

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About Tampa, FL

Discover exciting job opportunities in the vibrant Tampa, Florida area! Nestled along the stunning Gulf Coast, Tampa offers job seekers a perfect blend of career growth and leisure, with its beautiful beaches, thriving cultural scene, and endless entertainment options. From exploring the iconic Tampa Riverwalk to catching a show at the Straz Center for the Performing Arts, or cheering on the beloved Tampa Bay Buccaneers at Raymond James Stadium, this region has something for everyone. Embrace the sunshine state lifestyle, savor the delicious Cuban sandwiches, and explore local treasures like the Salvador Dali Museum in nearby St. Petersburg. Join us in Tampa Bay and unlock a world of possibilities for your career!