Chat with us, powered by LiveChat

Immediate Career Openings Nationwide

Explore open positions tailored for professionals, leaders and executives.

IT Support Resource

St Petersburg or Tampa, FL 33701

Employment Type: Permanent Position Function: Operations Job Number: 16806695

Job Description

About Our Client

Our client is a profitable, entrepreneurial insurance outsourcing firm that has been successful and stable since its launch over 12 years ago. Operating primarily as a virtual organization across 13 states, they specialize in high-complexity call center services, sales, and underwriting that require a level of expertise and licensing that cannot be offshored. The company prides itself on a "low-ego" and "roll-up-your-sleeves" culture rooted in servant leadership and community impact, even offering a Volunteer Time Off (VTO) program to encourage charitable work. With approximately 180 employees, the firm maintains a steady growth rate and a high-retention environment where attitude and a willingness to learn are valued just as much as technical expertise.

The Opportunity

This is a critical Tier 1 to Tier 2 growth role designed to provide dedicated IT support for a specialized 60-person client service team. As the primary IT point of contact for this specific group, you will manage remote troubleshooting, equipment provisioning, and daily technical hurdles to ensure operational uptime. This position offers a clear career path, moving from foundational Tier 1 tasks to advanced endpoint management and SOC 2-aligned security processes within 6 to 18 months. It is an ideal opportunity for a late-level Tier 1 or entry-level Tier 2 professional who wants to operate with independence and eventually take on more complex technical responsibilities.

The Location

While this is a fully remote position, candidates must reside in the Tampa or St. Petersburg, FL area. You will be required to visit the St. Petersburg satellite office approximately once per month to handle administrative IT duties, such as imaging, packaging, and shipping equipment.

What You Will Do

  • Tier 1 Support: Provide day-to-day remote desktop support for approximately 180 remote users, focusing heavily on a 60-person specialized team.
  • Troubleshooting: Resolve common issues such as headset malfunctions, sound quality, system lag, and software lockouts.
  • Provisioning: Manage user accounts and permissions, including imaging, testing, and shipping IT equipment to new hires.
  • Technical Environment: Utilize remote desktop solutions (AWS/Citrix), Microsoft 365, and ticketing systems like Zendesk or Jira.
  • Compliance & Security: Assist with endpoint security, MFA, and device compliance within a SOC 2-aligned environment.
  • Communication: Serve as a professional, customer-facing resource who can explain technical solutions clearly to non-technical staff.

Who You Are

  • Experienced: You have at least 3 years of professional IT help desk or desktop support experience.
  • Technically Capable: You are proficient with Windows environments, Microsoft 365, and remote troubleshooting tools.
  • Reliable: You possess a stable job history; our client values long-term commitment and growth within the organization.
  • Education: A 4-year degree is not required, but relevant industry certifications (A+, Network+, etc.) are highly preferred.
  • Proactive: You have a "jump in and do" attitude and the sound judgment to know when to troubleshoot independently versus when to escalate.
The Ideal Candidate is a responsive and organized professional who thrives in a fast-paced environment where activity is constant. You should be a "late-level Tier 1" specialist ready to bridge the gap into Tier 2 responsibilities. Most importantly, you align with a servant leadership philosophy you are patient, carry a low ego, and are naturally driven to help others succeed.

Why Join the Team?

Joining this firm means becoming part of a stable, profitable company that values its people over rigid corporate layers. Employees enjoy a comprehensive benefits package, including the company paying 55% of health insurance costs, 10 days of accrued PTO in the first year (increasing to 20 days over time), life insurance, and a flexible healthcare savings account. Furthermore, the company is committed to your professional growth, offering to pay for industry-specific education and designations for employees interested in advancing their careers.

________________________________________

About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Meet Your Recruiter

Michael Streeter
National Talent Acquisition Recruiter

Michael Streeter brings over 20 years of expertise in executive search and recruiting, specializing in technology and financial services. Since joining Naviga, he has quickly become a vital contributor, connecting top-tier talent with leading global companies across North America.

Before being hired at Naviga, Michael built a distinguished career with large staffing firms, honing his skills in managing recruiting and sourcing teams, overseeing job posting strategies, and supporting enterprise-level clients, particularly in banking and financial services. His experience includes leading high-volume, specialized recruitment, notably executing large-scale seasonal staffing projects for Big 4 firms in Tax and Audit. His deep knowledge of IT roles, combined with complex finance and accounting searches, enables him to navigate challenging talent landscapes with precision.

Michael’s approach emphasizes technical qualifications, cultural fit, and candidate reliability, where his “human touch” differentiates him. He excels at identifying candidates with relevant industry experience, often from competitor organizations, delivering results that align with client needs. One rewarding placement involved sourcing a Level IV Accounting Manager with CPA credentials and Big 4 experience, a role with a highly limited candidate pool. Through diligent outreach and evaluation, Michael secured a candidate who exceeded client expectations and became an invaluable asset.

He partners closely with clients to clarify the essential skills and attributes that drive success, ensuring focused searches that save time and produce superior hires.

Outside of work, Michael maintains balance through regular gym sessions, which fuel the physical and mental stamina necessary for success in the fast-paced recruiting world. He lives by the principle, “Time is finite and therefore your most valuable resource, use it wisely,” reflecting his commitment to efficiency and purposeful action in every facet of his professional life.

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.