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Contract Client Accounts Operations Analyst

Remote, US

Employment Type: Temporary Position Function: Operations Job Number: 16746391

Job Description

About Our Client

Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Client Accounts Operations Analyst to join their team.

What You Will Do

  • Support all facets of global client billing, leveraging in-depth knowledge of industry best practices. Support daily operational functions within the department.
  • Interact with business stakeholders and subject matter experts to understand business problems and define solution requirements.
  • Analyze business processes and supporting systems, developing business cases, and building metrics/reporting.
  • Document and communicate clear functional and system requirements, often creating process-flow diagrams.
  • Work at the intersection of business and technology, representing business requirements during IT system design and modification.
  • Support project management and reporting efforts, liaising with project participants and following up routinely to ensure effective communication and task completion.
  • Interface with IT and various departments to execute cross-functional project requirements.
  • Perform system testing and requirements validation. Manage data sets and perform detailed reporting.
  • Provide training to internal attorneys and staff on new processes or systems as needed.

Who You Are

  • A minimum of 3 years of experience successfully managing high-volume billing portfolios and/or financial analysis, preferably within a law firm environment.
  • Advanced proficiency in Microsoft Excel is mandatory, including mastery of VLookup and PivotTable functions.
  • Strong analytical skills, excellent written and verbal communication, highly organized, and detail-oriented self-starter. Proven ability to handle multiple concurrent projects and meet tight deadlines.
  • High School Diploma or GED.

The ideal candidate will have a Bachelor s Degree (4-Year) in Business Administration, Accounting, Finance, or Business Process Management. Be familiarr with Aderant or similar legal billing/financial systems. Is a proven team player who is self-motivated and willing to take on additional work as needed in a small, fast-paced team environment.

Join This Team?

  • Headquartered in both Chicago, IL and London, England.
  • Multi-Billion Dollar Business, Employing over 3600 Lawyers
  • Culture includes individuals of high standards, providing support and collaboration throughout the business
  • Work with a reputable global firm known for its excellence in professional services.
  • Temporary position with potential for growth and advancement within the firm.
  • 100% remote position

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About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Meet Your Recruiter

Amber Wishart
Director of Talent Acquisition

With over 12 years of dedicated experience in executive search and talent acquisition, Amber Wishart brings a wealth of expertise across diverse industries including Capital Equipment, Industrial, Financial Services, Consumer Packaged Goods, Information Technology, and Marketing. At Naviga Recruiting & Executive Search, Amber leads a team of Senior Recruiters while managing a portfolio of core clients, specializing in placing Vice President to C-suite executives across Finance, Accounting, Sales, Operations, and Marketing functions throughout North America.

Before joining Naviga, Amber honed her leadership and operational skills in a family-owned construction business, gaining invaluable insight into how strategic vision and hands-on leadership drive organizational success. This unique perspective shapes her approach to executive search, where she combines a proprietary talent pool and a comprehensive 5-step vetting process to deliver candidates who not only meet skill requirements but also align culturally and strategically with her clients’ long-term goals.

One of Amber’s standout accomplishments includes leading a confidential search for a Chief Marketing Officer at a global fintech company. This complex assignment required a strategic, discreet approach to attract top-tier passive candidates and successfully establish the company’s U.S. leadership presence.

Amber is passionate about maintaining a candidate-centric hiring experience in today’s competitive market, advising clients on the importance of presenting compelling, authentic opportunities to attract top talent. She embraces continuous learning by engaging deeply with candidates and clients alike, enabling her to provide strategic guidance that goes beyond traditional recruitment.

Known internally as the “Non-Ghosting Recruiter,” Amber prides herself on transparent, respectful communication and building strong, lasting relationships with both clients and candidates. Outside of work, she is actively involved in her local church and animal rescue efforts, and serves as Vice President of Membership for her local Toastmasters club, where she enjoys helping others grow their communication skills.

Amber also dedicates time to supporting U.S. Special Operations Forces transitioning to civilian careers, offering personalized guidance that leverages their leadership strengths in new professional opportunities.

Driven by authenticity, hard work, and a passion for meaningful connections, Amber embodies Naviga’s culture of high performance paired with genuine care, making her a trusted advisor and valued leader within the firm.

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