Chat with us, powered by LiveChat

Search Opportunities Across the U.S.

Explore open positions tailored for professionals, leaders and executives.

Senior Operations Manager

Baltimore, MD

Employment Type: Permanent Position Function: Operations Job Number: 16726454

Job Description

About Our Client

Our client is a global leader in the e-commerce fulfillment and logistics industry, specializing in providing end-to-end solutions for a diverse portfolio of clients, from startups to global online retailers. Their platform integrates advanced inventory management, warehousing, and transportation to optimize supply chains and drive efficiency. With a commitment to speed, accuracy, and client-centric service, they are dedicated to helping businesses navigate the complexities of global logistics.

The Opportunity

Our client is seeking a strategic and seasoned Senior Operations Manager to lead all operational functions at a key fulfillment center and spearhead the next phase of company growth. This pivotal role is focused on optimizing all aspects of the supply chain, from order fulfillment and warehousing to transportation and last-mile delivery. You will be responsible for defining and executing a comprehensive operational strategy to accelerate efficiency, reduce costs, and enhance client satisfaction.

You will be instrumental in driving sustainable operational excellence, building a high-performing, data-driven operations team, and making a direct impact on the company's trajectory in a highly visible role. This is a unique opportunity for a senior leader who thrives on building and scaling teams and wants to make a direct impact on the company's trajectory in a highly visible role.

What You Will Do

  • Develop and execute a comprehensive operational strategy to achieve ambitious growth targets and expand market leadership.
  • Lead and mentor the operations team, fostering a culture of accountability and high performance.
  • Drive the entire operational cycle, from process optimization and quality control to project management and client delivery.
  • Identify new market opportunities and strategic partnerships to diversify revenue streams.
  • Collaborate with executive leadership to align operational goals with overall business objectives and resource allocation.
  • Utilize data and analytics to forecast demand, measure performance, and optimize operational effectiveness.
  • Act as a key external representative, engaging with top-tier clients and industry leaders to strengthen brand presence and close key deals.

Who You Are

  • A Strategic Leader: You have a proven ability to develop and execute multi-year operational strategies that drive significant top-line growth. You think holistically about the operational process and how different functions can align to create a seamless experience.
  • A Team Builder: You are skilled at recruiting, developing, and inspiring high-performing teams. You lead by example and empower your direct reports to achieve their full potential.
  • Results-Oriented: You have a verifiable track record of exceeding operational targets in a competitive B2B environment, with a strong focus on both new business acquisition and client expansion.
Ideal Candidate Profile We are seeking a Senior Operations Manager with extensive experience in the e-commerce, logistics, or supply chain industries. Candidates with a successful history of leading and scaling operational teams in parallel sectors such as industrial automation, B2B services, or distribution will also be strongly considered.

Why Join This Team?

This is your chance to play a key role in a company that is at the forefront of the e-commerce industry. If you are a strategic leader who thrives on building and scaling operational organizations, you will have the opportunity to shape the future of the company and earn significant equity and commissions. You'll be part of a supportive executive team and backed by cutting-edge solutions that are in high demand across the globe.

________________________________________

About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Meet Your Recruiter

Janice Martinez
Associate Director of Talent Acquisition

Janice Martinez has been a key part of Naviga’s talent acquisition team for over four years. Her journey with the firm began uniquely as a part-time temporary Sourcer during the pandemic in 2020. Quickly recognized for her adaptability and broad skill set, Janice transitioned into a permanent role where she has taken on a dynamic range of responsibilities, contributing to many areas beyond traditional recruiting.

Before joining Naviga, Janice amassed over 30 years of experience in sales, marketing, and management. This extensive background enables her to bring a fresh and innovative perspective to talent acquisition, challenging conventional approaches and driving continuous improvement. Her willingness to step up — whether managing marketing projects, improving KPI reporting, or supporting visual branding with content creation — has made her a versatile and invaluable team member.

In her current role as Associate Director of TA, Janice focuses on strategic sourcing, comprehensive KPI reporting, and administration of Naviga’s Applicant Tracking System to optimize process efficiency and data integrity. She also supports the firm’s operations by troubleshooting and managing logistics, and often fills in as a graphic designer to support the firm’s visual communication needs.

Janice embodies Naviga’s culture by fostering open, honest communication and bringing a balanced mix of professionalism and approachability. She values the firm’s culture of autonomy and inclusivity, appreciating the trust and freedom Naviga provides its team members to take ownership and innovate. She is proud of Naviga’s courage to evolve, adapt, and embrace diverse perspectives — qualities she champions in her daily work.

Outside the office, Janice enjoys staying active, savoring good food and drinks with friends, and spending quality time with her family — especially watching her son play baseball. She also pursues creative hobbies like knitting and woodworking.

Her key advice to new Naviga team members is to ask questions and openly share ideas, emphasizing that every fresh perspective is vital to the firm’s ongoing growth and innovation. Janice’s dedication, adaptability, and collaborative spirit make her an essential contributor to Naviga’s success and a trusted leader within the team.

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Baltimore, MD

Unlock your next career opportunity in the vibrant city of Baltimore, Maryland! Nestled between the scenic Inner Harbor and historic neighborhoods like Fells Point and Mount Vernon, Baltimore offers a perfect blend of rich culture, unique charm, and endless growth possibilities. Home to iconic landmarks such as the USS Constellation, Maryland Science Center, and Camden Yards, this diverse city boasts renowned art galleries, theaters like the Hippodrome, and professional sports teams including the Ravens and Orioles. With its renowned crab cakes, stunning parks like Patterson Park, and a thriving job market, Baltimore is the ideal place to launch your career. Explore our job listings today and discover why Baltimore is the perfect backdrop for your professional journey!