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Contract to Perm Accounting Service Desk Specialist (Legal Billing Specialist / Accounting Support Analyst)-Remote

San Francisco, CA

Employment Type: Permanent Position Function: Finance/Accounting Job Number: 16832828

Job Description

The Opportunity

Are you a natural problem-solver looking to transition into a role where your financial expertise truly drives business forward? We are seeking an Accounting Service Desk Specialist for an exciting contract-to-hire opportunity that serves as a gateway to a long-term career. In this role, you will act as a consultative partner and the go-to expert for accounting and billing inquiries across a global network of attorneys, billers, and clients. Rather than just processing tickets, you will uncover solutions, guide users, and ensure seamless financial operations. If you are ready to showcase your systems knowledge and build a reputation as a trusted financial resource, this role offers the perfect platform to make a visible impact.

About the Company

You will be stepping into a highly prestigious, global organization known for setting the standard in client representation and service excellence. This is a forward-thinking firm that heavily invests in its people, providing the tools, training, and collaborative culture needed to thrive. You will work alongside a dedicated team of professionals who value transparency, continuous learning, and mutual support.

The Location

This is a remote position that offers the comfort of working from your own home office while staying highly connected to a national team, requiring only that you live within commuting distance of one of our clients US offices. To give you a smooth transition, the first two to three weeks of onboarding will take place from 9:30 AM to 6:00 PM EST. Afterward, you will transition to a permanent schedule of 12:00 PM to 8:30 PM EST a perfect setup for those who appreciate having their entire morning free for personal time, family, or avoiding the morning rush.

What You Will Do

  • Act as the primary point of contact to expertly assess, resolve, or route accounting and billing inquiries from internal teams and valued clients.
  • Drive a premium customer experience by providing proactive, timely, and professional updates on financial matters so stakeholders are always in the loop.
  • Utilize your investigative skills to troubleshoot complex billing issues, leveraging available resources and escalating highly specialized requests to the proper teams.
  • Maintain accurate, detailed documentation of all actions and resolutions within the ServiceNow platform and through email correspondence.
  • Navigate financial tasks with precision, ensuring all practices align with firm policies and industry compliance standards while meeting service level goals.
  • Actively engage in ongoing training to continuously elevate your mastery of our accounting software and internal processes.
  • Build lasting trust across the organization by delivering reliable, transparent, and high-quality service in every interaction.

Who You Are

  • You bring at least 1 year of hands-on experience in client billing or accounting, ideally within a service-oriented or professional environment.
  • You have strong, practical experience utilizing major financial platforms such as Aderant, ChromeRiver, and BillBlast to manage complex billing workflows.
  • You possess excellent Microsoft Excel skills, allowing you to confidently navigate data using filters and pivot tables.
  • You are proficient in Microsoft Word and comfortable managing document formatting, including headers, footers, and numbering.
  • You have an excellent home office setup, including dual monitors, to effectively manage multiple systems and ensure you are working efficiently.
  • You have exceptional communication skills and a proven track record of handling sensitive financial information with professionalism and discretion.
  • You hold a High School Diploma or GED at minimum, though an Associate's Degree in Accounting, Finance, or a related field is highly preferred.

Ideal Candidate

The ideal candidate is an articulate, tech-savvy professional who remains calm, collected, and highly effective in a fast-paced environment. You do not just view this as a support role; you see it as an opportunity to be a consultative partner who takes pride in untangling complex issues for your clients. Culturally, you are someone who thrives on transparency, embraces new technology, and enjoys working with a high degree of autonomy. Your positive attitude and dedication to continuous improvement make you someone colleagues naturally trust and rely on.

Flexibility & Work-Life Integration

  • Work Structure: Enjoy the autonomy of a remote-first work environment, paired with the stability of being connected to a local US office for hybrid flexibility.
  • Schedule: Enjoy your mornings to yourself! After a brief onboarding period, your permanent schedule will be 12:00 PM to 8:30 PM EST.
  • Environment: This is a fast-paced, highly collaborative virtual environment where you will utilize a multi-monitor tech setup to seamlessly connect with stakeholders across the country.

Why Join the Team?

This is more than just a contract assignment; it is a foot in the door with a world-class organization that is actively looking for its next permanent team member. You will be given the resources, training, and support to become a true subject matter expert in legal billing and financial systems. Beyond the professional development, you will join a culture that champions respect, values your individual contributions, and offers a clear path for long-term career growth.

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About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Meet Your Recruiter

Brittany Struble
National Talent Acquisition Recruiter

Brittany Struble brings more than eight years of recruiting and executive search experience to Naviga, partnering with clients nationwide to deliver thoughtful, well-matched talent solutions across a wide range of industries. Her background spans Sales, Education, Financial Services, Legal, Construction, IT and Education with a functional focus on Leadership, C-Suite, Finance/CFO, and Administrative roles.

Brittany began her recruiting career in Special Education staffing on a national scale, where precision, empathy, and compliance were essential. She later joined AppleOne, a professional services staffing agency, where she supported clients throughout Florida, Georgia, New York, Hawaii, and beyond. This broad foundation allows her to approach every search with a well-rounded perspective and a deep understanding of both regional and national hiring dynamics.

At the core of Brittany’s approach is authenticity and transparency. She believes successful placements start with truly understanding a client’s business objectives and a candidate’s motivations, then aligning both sides with intention and care. By tailoring each search to the specific needs of the organization, Brittany focuses on creating placements that drive long-term success—not just short-term hires.

Throughout her career, Brittany has led several complex and rewarding searches, including a Controller role for a prestigious hospital group requiring specialized finance and healthcare expertise, and a Director of Operations search within the legal sector that demanded experience in legal operations and trust-related regulations. These engagements reinforced her belief that market knowledge, precision, and proactive communication are critical in today’s competitive hiring landscape.

Brittany sees one of the biggest challenges companies face in attracting top executive talent as understanding the market and the evolving priorities of today’s workforce. She helps clients overcome this by staying closely connected to candidates, monitoring market data, and continuously assessing how shifts in generational values and expectations influence hiring decisions.

What Brittany enjoys most about her role is the opportunity to create lasting, meaningful matches—helping organizations advance their initiatives while giving individuals the opportunity to grow, thrive, and feel fulfilled in their careers. She is a strong believer in continuous learning and accountability, approaching every search with curiosity and a commitment to excellence.

In addition to her recruiting work, Brittany has delivered presentations on generational dynamics in the workforce, helping organizations better understand how to position themselves to attract and retain talent across all age groups. She is also an active member of the Suncoast ALA and the Pasco Chamber of Commerce.

Outside of work, Brittany enjoys reading and writing, pursuits that reflect her thoughtful, reflective nature. She is deeply guided by the belief that every interaction leaves an echo, and she approaches her work and life with the intention of making a positive, lasting impact. Brittany has volunteered with soup kitchens across the five boroughs of New York, supported Feeding Tampa Bay, and contributed to various nonprofit organizations.

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About San Francisco, CA

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