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Accounting Service Desk Specialist (Remote)

Remote, US

Employment Type: Permanent Position Function: Accounting / Finance Job Number: 16796590

Job Description

About Our Client

Our client is a global powerhouse in the legal services industry, consistently ranked among the top firms in the United States and the United Kingdom. With a presence in over 40 countries and annual revenues exceeding $3.5 billion, the firm is defined by a culture of high standards, collaboration, and a bold approach to legal excellence. They view their people as the "backbone, heart, and soul" of the organization, offering a supportive environment where professionals can engage in truly meaningful work.

The Opportunity

Our client is seeking an Accounting Service Desk Specialist to support strategic initiatives by managing the assessment and resolution of accounting and billing inquiries. In this role, you will act as a vital link between billers, attorneys, and clients, ensuring that financial inquiries are handled with a high level of accuracy and discretion. Working within a fast-paced environment, you will have the opportunity to directly impact the user experience by providing professional, timely, and high-quality service.

The Location

This position offers a remote work schedule and can be based in any of the firm's U.S. office locations. Please note that the standard working hours for this role are 9:00 AM - 5:30 PM Pacific Time, regardless of your physical location.

What You Will Do

  • Inquiry Management: Assess and resolve accounting and billing inquiries from internal and external stakeholders, referring out-of-scope issues to the correct resolver groups when necessary.
  • Documentation: Maintain precise records of all actions, questions, and resolutions within the ServiceNow ticket system and through email correspondence.
  • Stakeholder Communication: Provide proactive updates and clear information regarding accounts and billing, ensuring all parties are supported throughout the ticket handling process.
  • Compliance & Efficiency: Ensure all accounting practices align with firm policies and legal regulations while meeting or exceeding standard SLA requirements.
  • Continuous Learning: Participate in training to maintain subject matter expertise and improve proficiency in accounting software and tools.

Who You Are

  • Education: Holds a High School Diploma or GED (Minimum) ; an Associate s Degree in Accounting or Finance is preferred.
  • Experience: Ideally brings 2+ years of accounting or billing experience within a law firm or professional services organization.
  • Software Expertise: Experience with Aderant is required. Experience with Chromeriver or Kofax is highly preferred.
  • Resilience: Ability to work under pressure and manage competing demands in a fast-paced environment while fostering positive work relationships.
  • A Professional Communicator: You possess excellent verbal and written communication skills and can effectively interact with clients, lawyers, and third parties.
  • A Problem Solver: You have strong analytical abilities and the initiative to research next steps to ensure excellent service delivery.
  • Detail-Oriented: You are recognized for your organizational skills, attention to detail, and ability to manage sensitive financial information with the utmost confidentiality.

Why Join the Team?

This is an opportunity to join a global firm that values transparency, reliability, and the consistent delivery of high-quality service. You will be part of a team that encourages professional growth through continuous learning and rewards those who proactively enhance the user experience.

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About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Meet Your Recruiter

Amber Wishart
Director of Talent Acquisition

With over 12 years of dedicated experience in executive search and talent acquisition, Amber Wishart brings a wealth of expertise across diverse industries including Capital Equipment, Industrial, Financial Services, Consumer Packaged Goods, Information Technology, and Marketing. At Naviga Recruiting & Executive Search, Amber leads a team of Senior Recruiters while managing a portfolio of core clients, specializing in placing Vice President to C-suite executives across Finance, Accounting, Sales, Operations, and Marketing functions throughout North America.

Before joining Naviga, Amber honed her leadership and operational skills in a family-owned construction business, gaining invaluable insight into how strategic vision and hands-on leadership drive organizational success. This unique perspective shapes her approach to executive search, where she combines a proprietary talent pool and a comprehensive 5-step vetting process to deliver candidates who not only meet skill requirements but also align culturally and strategically with her clients’ long-term goals.

One of Amber’s standout accomplishments includes leading a confidential search for a Chief Marketing Officer at a global fintech company. This complex assignment required a strategic, discreet approach to attract top-tier passive candidates and successfully establish the company’s U.S. leadership presence.

Amber is passionate about maintaining a candidate-centric hiring experience in today’s competitive market, advising clients on the importance of presenting compelling, authentic opportunities to attract top talent. She embraces continuous learning by engaging deeply with candidates and clients alike, enabling her to provide strategic guidance that goes beyond traditional recruitment.

Known internally as the “Non-Ghosting Recruiter,” Amber prides herself on transparent, respectful communication and building strong, lasting relationships with both clients and candidates. Outside of work, she is actively involved in her local church and animal rescue efforts, and serves as Vice President of Membership for her local Toastmasters club, where she enjoys helping others grow their communication skills.

Amber also dedicates time to supporting U.S. Special Operations Forces transitioning to civilian careers, offering personalized guidance that leverages their leadership strengths in new professional opportunities.

Driven by authenticity, hard work, and a passion for meaningful connections, Amber embodies Naviga’s culture of high performance paired with genuine care, making her a trusted advisor and valued leader within the firm.

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